Return & Exchange Policy

Return & Exchange Policy

Effective date: 30 October 2026. At Omni Orders, your full satisfaction matters to us, and we work to provide a comfortable and safe shopping experience. This Return & Exchange Policy sets out your rights and our responsibilities clearly. It forms part of our Terms & Conditions.

1. Return & Exchange Conditions

• You may request a return or exchange within 5 days of the delivery date.
• Products must be in their original condition: unused, in intact original packaging, and accompanied by all accessories, documents and wrappers provided with them.
• The product must be in a returnable category. Some products — including customized or made-to-order items, cosmetics and medical/beauty materials once opened for hygiene reasons, and perishable or consumable goods — cannot be returned unless they have a manufacturing defect.
• Where shipping is provided, return the product in protected packaging consistent with how it was delivered, to avoid transit damage.

2. How to Request a Return or Exchange

• Contact our customer service team within the window above by email at info@omni-orders.com or by phone at +20 1063190024.
• Provide your order number and clear photos of the product and its accessories.
• We will guide you through the required steps, which normally include returning the product via the shipping method designated by us.

3. Note About the Marketplace

Orders on Omni Orders are typically coordinated between you and the vendor listing the product, under our supervision. Where order fulfilment is handled directly with the vendor, the return is resolved between you and the vendor. Where shipping is handled by Omni Orders, we manage the return directly and coordinate with the vendor on your behalf.

4. Costs & Timeframes

• If the return is due to a product defect or our error, we cover all shipping costs and aim to resolve the matter within 5–7 business days.
• If the return is due to the customer’s decision, shipping costs are deducted from the refunded amount, and processing is completed within a maximum of 10 business days.

5. Refund Method

• Refunds are issued to the original payment method used at purchase, within the timeframe above.
• Alternatively, you may choose an exchange for another product, with any price difference settled accordingly.

6. Exceptions

• Products damaged through misuse, modification, or not returned in their original condition may be declined.
• Non-refundable third-party payment-processing fees are deducted where separately disclosed at checkout.

7. Contact

For return inquiries, contact us at info@omni-orders.com or by phone at +20 1063190024.

We also recommend reviewing our Privacy & Cookies Policy and Terms & Conditions for the complete view of your rights and our obligations.