OMNI FAQ

Frequently Asked Questions

Buying, paying, receiving, returning — answered.

How is OMNI different from contacting suppliers directly?

You post once and receive comparable offers from verified suppliers — with one invoice, one consolidated shipment, and pre-dispatch QC. Bulk prices without the vendor-chasing overhead.

What are MOQs and volume tiers?

Each product shows a minimum order quantity and automatic discounts (e.g. 500+ → −12%). Combine SKUs from different suppliers in one request to hit tiers faster.

Which payment methods do you accept?

Credit/debit card, bank transfer, and monthly invoice (Net 30) for approved firms. You always pay OMNI — never individual suppliers.

Do I get a VAT invoice?

Yes — every order issues an Egyptian VAT invoice automatically to your company profile.

How fast is delivery?

Metro areas: 48–120 hours consolidated. Lead time per product is shown on its page; contract and remote deliveries are confirmed at checkout.

What if items arrive damaged or wrong?

Report within 48 hours with photos — we replace or refund in full and cover return freight.

Do you offer credit terms?

Qualified companies get 15–45 day terms after a light KYC check.

Which areas do you cover?

All of Egypt with our own fleet and partners; cross-border MENA supply on request via the RFQ desk.

Can I track my order?

Yes — tracking and consolidated dispatch updates go to your email and account from pickup to proof of delivery.

How do I become a supplier?

Apply with your commercial registry and tax card, pass sample QC, and list your catalog. Start at the Work With Us page.

Didn’t find your answer? Contact us — we reply within one business day.