Privacy & Cookies Policy

Effective date: 30 October 2026. This Privacy & Cookies Policy (“Policy”) explains how Omni Orders (“Omni Orders”, “we”, “us”, “our”) collects, uses, shares, protects and retains personal information through our website, applications and related services (collectively, the “Services”). By using the Services, you acknowledge the practices described in this Policy.

1. Information We Collect

1.1 Information you provide

  • Account & profile. Your name, email address, phone number, password (stored in hashed form), display name, delivery addresses and communication preferences.
  • Orders & purchases. Order details (identifier, products, dates, order history), payment-related data passed to payment processors (billing address and payment confirmation), and shipping and recipient details.
  • Vendor accounts. If you register or manage a vendor or seller account: business details, tax registration where applicable, payout/banking details, and store information you choose to publish.
  • Support interactions. Records of your contact with customer service and, where enabled, chats or inquiries with vendors through the platform, including attachments and related metadata.
  • Content you create. Reviews, ratings, questions, photos and similar content, plus associated metadata.
  • Promotional activity. Entries in voluntary contests, surveys and promotions, and your marketing preferences.

1.2 Information from third parties

  • Payment processors. Transaction and payment-confirmation data, including name, email, billing address and phone number.
  • Fraud and identity services. Risk and fraud-prevention signals to protect transactions.
  • Logistics providers. Delivery status, proof of delivery and delivery addresses needed to fulfil orders.
  • Social logins. Where you sign in through a third-party service, the associated email, profile name and image as permitted by that service.
  • Marketing partners. Referral and campaign-attribution data, subject to consent requirements.

1.3 Information collected automatically

  • Device data. Device model, operating system, browser, language settings and unique identifiers.
  • Service usage. Pages visited, browsing and search history, cart interactions, email opens and link clicks, performance logs and crash data.
  • Approximate location. Derived from technical signals such as your IP address.
  • Cookies & similar technologies. See Section 4 below.

2. How We Use Your Information

  • Create and maintain your account, authenticate logins and secure the platform.
  • Receive and process orders, arrange delivery, process payments, and manage disputes, returns and refunds.
  • Provide customer support and communicate about orders, services and account changes.
  • Personalize your experience and recommend products and features that may interest you.
  • Improve the Services through analytics and diagnostics, including by producing aggregated or de-identified data.
  • Send direct marketing communications where permitted, and support interest-based advertising through our service providers, subject to your choices.
  • Prevent, detect and investigate fraud, abuse and security issues.
  • Comply with legal obligations, and exercise or defend legal claims.

3. How We Share Information

  • Vendors and sales partners. With the vendor selling the relevant product, to the extent needed to fulfil, ship and service your order and resolve complaints — your name, delivery address, contact details and order, return or complaint details. Vendors do not receive your payment data or device data.
  • Payment processors. With payment providers to complete payments, handle disputes and process refunds.
  • Service providers. With trusted providers supporting hosting, IT, communications, logistics, marketing, analytics, fraud prevention and customer service, who process personal data only as instructed by us.
  • Business transfers. Commonly in the event of a merger, acquisition or reorganization, with appropriate safeguards.
  • Legal, safety and rights. With professional advisors, public authorities and others, where reasonably necessary to comply with the law, protect the rights, property and security of Omni Orders, its users or others, or to detect, prevent or respond to fraud and misuse.

4. Cookies & Similar Technologies

Cookies are small text files that websites store on your device to remember your log-in status, preferences and browsing activity. We and third parties we work with also use local browser storage, HTML5 storage and pixel tags for equivalent purposes.

4.1 Purposes

  • Security & authentication. Keeping the platform safe, maintaining your logged-in state, and ensuring secure transaction completion.
  • Preferences. Remembering settings such as language, region selection and display choices.
  • Cart & session functions. Keeping your cart, recently viewed products and WooCommerce session data working correctly.
  • Performance & analytics. Understanding how the Services are used so we can improve them, including through services such as Google Analytics and Facebook Pixel.
  • Advertising. Interest-based advertising delivered by our service providers, subject to consent where required.

4.2 Your choices

  • You can usually remove or reject cookies through your browser settings; some functions may not work correctly if essential cookies are blocked.
  • You may limit interest-based advertising through your browser’s privacy or ad-blocking tools, device ad-tracking settings (for example, iOS “Ask Apps Not to Track”), or advertising preference platforms provided by our partners, such as Google Ad Settings (myadcenter.google.com) and Facebook Ad Preferences (facebook.com/about/ads).
  • We currently do not respond to browser “Do Not Track” signals.

5. Security & Retention

We apply appropriate technical and organizational measures to protect personal data, including standards consistent with the Payment Card Industry Data Security Standard (PCI-DSS) when handling payment data. No internet transmission is fully secure, so residual risk remains. We keep personal information for as long as needed for the purposes described above, including legal, accounting, reporting, dispute and fraud-prevention requirements, and then delete or anonymize it.

6. Your Rights & Choices

  • Access, correction and deletion. You may request access to, correction of or deletion of your personal information, and you can delete your account from your account settings.
  • Marketing preferences. Unsubscribe from marketing emails using the unsubscribe link, and adjust marketing and notification preferences in your account settings.
  • Cookie choices. As described in Section 4.
  • To exercise any of these rights, contact us using the details in Section 7.

7. Children

The Services are not directed to children and are not intended for them. You must be at least 18 years old to use the Services or make purchases. We do not knowingly collect personal information from minors; where we learn that such data was collected inadvertently, we delete it promptly.

8. Changes to This Policy

We may update this Policy at any time. Material changes will be announced by updating the effective date or by notice on the Services, effective when the revised version is published.

9. Contact

Questions or requests regarding this Policy may be sent to info@omni-orders.com or by phone at +20 1063190024.

Thank you for trusting Omni Orders with your privacy.